Conditions of Use

Sales and Delivery Terms for NORDANO APS

The following sales and delivery terms apply to all offers, sales, and deliveries from NORDANO APS - CVR.DK10031915 (hereafter referred to as the Company), unless otherwise agreed in writing. The Company’s distribution network may cause the buyer to receive products from a country other than Denmark, accompanied by a delivery note issued by the current supplier in that country. Even if the delivery note contains sales and delivery terms that differ from the current terms, the Danish terms shall still apply in the relationship between the Company and the buyer.

Offers and order acceptance:

Written offers from the Company are only binding on the Company if they are accepted in writing and the acceptance is received by the Company within 7 business days from the date and time specified in the document containing the Company's offer. Oral offers/acceptances are not binding on the Company unless the Company sends a written order confirmation to the buyer. If the order confirmation differs from the buyer’s order by way of an addition, limitation, or reservation, and the buyer does not accept these changes, they must notify the Company in writing within 24 hours. Otherwise, only the Company’s order confirmation applies.

Prices:

The stated prices are exclusive of packaging, shipping, customs (prices include Danish customs), VAT, and any other taxes or fees. Unless otherwise agreed, the buyer is responsible for shipping from the delivery point and any handling fees. The Company reserves the right to adjust the stated prices in accordance with changes in customs and tax rates, exchange rates, supplier prices, raw material prices, etc., occurring before delivery. If the Company's costs increase due to the buyer’s actions, the Company may charge for these additional costs. Discounts are only provided if agreed in writing.

Payment Terms:

The payment terms are net cash upon the buyer’s receipt of the goods, unless otherwise agreed in the order confirmation or invoice. If the buyer does not pay on time, a late fee of 2% per month (calculated monthly) will be charged. NORDANO APS is entitled to charge a reminder fee of DKK 100 per reminder in accordance with the law and late interest on amounts not paid on time. Additionally, we charge a compensation fee of DKK 310. Any agreed discounts are only granted if payment is made on time.

Retention of Title:

The delivered goods remain the property of the Company until full payment has been made, to the extent that a retention of title clause is valid under applicable law.

Delivery and shipping:

The products are supplied with the warranties offered by the manufacturer or supplier to the Company. The buyer cannot claim any additional warranty against the Company. The buyer is obligated to inspect the goods immediately upon receipt. Claims must be made in writing within 5 days of receipt. For hidden defects, the claim period is extended to 3 months from the receipt of the item. If the buyer has not notified the Company within the specified time frames, they cannot later make the claim unless the Company has provided an extended guarantee for the product or has acted fraudulently.

Delay:

If delivery is not performed within 1 month after the specified delivery date, the Purchaser may by written notice to the company to state that the order be canceled if delivery is not made within 14 days after the company has received the message. Delivery takes place not before the expiry of the 14 days, the order as canceled. Buyer is not entitled to compensation for any direct or indirect loss from any cause, unless the delay is caused by one of the company gross negligence. The Company is in no way responsible for operating loss, loss of profits or other indirect loss or damage.

Claims/Complaints:

The products are supplied with the warranties offered by the manufacturer or supplier to the Company. The buyer cannot claim any additional warranty against the Company. The buyer is obligated to inspect the goods immediately upon receipt. Claims must be made in writing within 5 days of receipt. For hidden defects, the claim period is extended to 3 months from the receipt of the item. If the buyer has not notified the Company within the specified time frames, they cannot later make the claim unless the Company has provided an extended guarantee for the product or has acted fraudulently.

Defects:

The Company is not responsible for defects in the delivered goods caused by errors or negligence on the part of the Company’s suppliers or manufacturers, or any other issues related to the supplier’s or manufacturer’s actions. If the Company has a justified claim against the supplier/manufacturer, the claim is transferred to the buyer, who is obligated to address the issue directly with the relevant manufacturer/supplier. Any potential compensation claims from the buyer cannot exceed the invoiced value of the defective delivery, excluding VAT.

Product Liability:

The Company is not responsible for damage to real estate or personal property, nor for operating losses, lost profits, or other indirect losses or damages. The Company is only liable for personal injuries caused by the delivered products if it can be documented that the injury was caused by errors or negligence on the part of the Company. To the extent that the Company may be held liable for product liability to a third party, the buyer is obligated to indemnify the Company to the same extent that the Company’s liability is limited as described above. If a third party makes a claim against either party for liability in connection with the above, that party must immediately notify the other party. The buyer is obligated to allow themselves to be sued in the same court that is handling the product liability case against the Company.

Force Majeure:

The Company cannot be held liable for failure to meet its obligations if prevented or made unreasonably burdensome by fire, explosion, natural disasters, war, riots, emergencies, confiscation, currency restrictions, import or export bans, labor conflicts, lack of transportation, general material shortages, defects or delays in delivery from sub-suppliers, or other circumstances beyond the Company's control.

Returns:

Goods are only accepted for return after prior written agreement. Private customers - goods can only be returned after prior written agreement and within 14 days. Business customers - normally, there is no right of return for business customers. In some exceptional cases, returns/exchanges are accepted after prior agreement, but only in intact condition and in the original packaging. Costs related to return shipping and already charged shipping fees are non-refundable. Returns must be in unbroken and undamaged original packaging with the original invoice number and date indicated. The Company reserves the right to deduct a return fee of 20% of the invoice value when issuing credit. Returns are at the buyer's expense and risk. Specially manufactured or specially sourced goods are not accepted for return.

Deviations:

The above sales and delivery terms can only be deviated from by explicit written agreement between the parties.

Dispute Resolution and Choice of Law:

Any disputes regarding agreements between the buyer and the Company shall be resolved under Danish law at the Company’s jurisdiction.